Platform based Service Delivery
Quatrro provides a complete suite of platform based financial processing solutions to SME clients.
It is the primary system of records & ticketing system in use.
- Primary front end for client information, service type, contract info etc.
- It also provides a front end access to the client for self service ticket logging & open tickets tracking
- Available as the primary knowledge base for the team to resolve complex issues across multiple technologies
Request manager is a tool setup by Quatrro which enables the customers to request for additional hardware & software additions in their environments.
- Request is further bound with backend processing of orders & making purchase on behalf of the partner.
Remote monitoring & management platform, which helps us track performance of multiple type of client devices.
- Proactively resolves majority of issues with the level of automation we program in the platform.
INSTANT CHAT SUPPORT
The tool setup by Quatrro that enables engineers to remotely connect with client machines, even if they are not a part of our management.
- Allows us to setup multiple chat channels through which clients can initiate a chat anytime with our support team.
- Unlimited service at one fixed price
- Highly responsive and agile architecture
- Availability of skilled IT support resources on a 24/7/365 basis
- One number for all tech support service, including escalation to Microsoft
- Strict adherence to agreed upon SLAs
- Deep technical knowledge base and expertise due to availability of certified engineers
- Provision for remote accessing for resolution
- Ticketing, tracking and disposition of all issues
- Centralized support for Exchange Online, Lync Online,
- SharePoint Online & OneDrive
Improve your sales, revenue and customer satisfaction by leveraging Microsoft Azure and Office 365
Support Services offered by Quatrro !!!