Our Platforms/Tools

OUR PLATFORMS/TOOLS


Platform based Service Delivery

Quatrro provides a complete suite of platform based financial processing solutions to SME clients.


  • ITSM

    ITSM

    • It is the primary system of records & ticketing system in use.
    • Primary front end for client information, service  type, contract info etc.
    • It also provides a front end access to the client for self service ticket logging & open tickets tracking
    • Available as the primary knowledge base for the team to resolve complex issues across multiple technologies

  • request manager

    REQUEST MANAGER

    • Request manager is a tool setup by Quatrro which enables the customers to request for additional hardware & software additions in their environments.
    • Request is further bound with backend processing of orders & making purchase on behalf of the partner.

  • connectwise

    REMOTE MONITORING

    • Remote monitoring & management platform, which helps track performance of multiple type of client devices.
    • Proactively resolves majority of issues with the level of automation programmed in the platform.

  • LMI

    INSTANT CHAT SUPPORT

    • The tool setup by Quatrro that enables engineers to remotely connect with client machines, even if they are not a part of our management.
    • Allows us to setup multiple chat channels through which clients can initiate a chat anytime with our support team.

 

  • Unlimited service at one fixed price
  • Highly responsive and agile architecture
  • Availability of skilled IT support resources on a 24/7/365 basis
  • One number for all tech support service, including escalation to Microsoft
  • Strict adherence to agreed upon SLAs
  • Deep technical knowledge base and expertise due to availability of certified engineers
  • Provision for remote accessing for resolution
  • Ticketing, tracking and disposition of all issues
  • Centralized support for Exchange Online, Lync Online,
  • SharePoint Online & OneDrive
quatrro platforms