Quatrro to Offer ‘IT Services Billing Solution’: Greater Incentives and Less Hassle for Office 365 Resellers



Quatrro is Transforming Microsoft Advisors by accelerating the Sales, Revenue, and Customer Satisfaction for Office 365

The evolution of Microsoft from the Advisor program to the Cloud Solution Provider program (CSP) has resulted in the termination of the commissions and incentives for the Advisors, Value-Added Resellers (VARs) and Managed Service Providers (MSPs). Additionally, the CSP program requires participating Microsoft channel partners to own the entire Office 365 customer relationship including provisioning, billing, invoicing, support and administration. As a result, the advisors need to rethink their business strategy to resell Office 365 and look for alternatives that not only offer them more flexibility and higher commissions, but also help them control the entire customer lifecycle.

The 'IT Services Billing Solution' offered by Quatrro makes it easy for the Advisors, Resellers and MSPs to bundle Microsoft Office 365 product with their own solutions and create unique offers for their customers. Quatrro solution transforms Advisors to build recurring revenue streams for their organizations and add value for their clients. Resellers can leverage Quatrro ‘IT Services Billing Solution’ to accelerate their go-to market strategies.

Overview of Quatrro's 'IT Services Billing Process'

Key Offerings through Quatrro's 'IT Services Billing Solution'

Billing
Services

  • Automated billing/ invoices and payment reminders to end user
  • Comprehensive audit trail
  • Real-time sales tax update
  • Management of complex pricing
  • Automated and real-time payment applications to open invoices
  • Internal control and reconciliation process

Resellers/Advisors
Services

  • Password management system
  • Real time access to Reseller to view invoices, payments, historical transactions, commission payments
  • Access to Resellers/ Advisors to Request Manager portal for modifying licenses
  • Automated commission calculation tool integrated with Microsoft Dynamics
  • Online portal for query management

End User
Services

  • Request Manager portal for modifying licenses
  • 24*7 Customer helpdesk access via phone, chat, email and ticket portal
  • Password management system
  • Real time access to End user to view invoices, payments, historical transactions and online payments

Office 365 Tech
Support Services

  • Multi-language Tier 1 and Tier 2 support for Office 365 including escalation to Microsoft
  • 24x7 Helpdesk – Ticket, Chat and Phone Support
  • Centralized support for Exchange Online, Lync Online, SharePoint Online & OneDrive
  • Remote Monitoring Services for VARs

Quatrro empowers Advisors to deliver Office 365 services with end to end management of customer life cycle


Quatrro is a leading end-to-end Managed IT Services and Technical Support Provider that helps clients enjoy secure and scalable IT infrastructure. We offer detailed and cost-saving plans that cover PCs, Laptops, Software Applications, Servers, Printers, Peripherals, Routers, Switches, and Firewalls, Telecommunications Links and other Network or IT devices that play important role in running your Business. By using the integrated remote support tools and technology models such as virtualization, cloud computing and green IT, we provide proactive management and ensure that the business critical IT applications and infrastructure always keep up and running.

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OUR VALUE PROPOSITION

  • Fixed Margins/ Commission On the invoice amount of all Microsoft services.
  • Hands-On Billing Management, Automated Provisioning and Hassle-free Billing Support so you can focus on your core business
  • Centralized Helpdesk for complete ownership to resolution
  • Maintain Customer Control to up-sell and cross-sell.
  • White Labeled and Customized Services to partner scripts.

KEY FEATURES

  • Billing and Subscription
  • Sales tax Application
  • Reconciliations & Internal controls
  • Microsoft Dynamics billing platform
  • Automated commission calculation for reseller
  • Request Manager: Access to partner to modify their order
  • Delivery Excellence & Change management
  • Flexibility and scalability