63% of SMBs plan to move their email to Microsoft Office 365 within the next 5 years

Source: Microsoft

VAR MSP Many Value Added Resellers (VARs) serving Small and Mid-sized Businesses (SMBs) are uncertain about how to successfully integrate cloud services into their business models. However, an increasing number of VARs are stepping into the cloud and thriving by integrating it with Azure & Office 365, cloud-based services from Microsoft. Of late, partners have found ways to make Azure & Office 365 a highly profitable part of their business by bundling the product with additional value and building robust support architecture.

  • Unlimited service at one fixed price
  • Highly responsive and billing/revenue management services architecture
  • Availability of skilled IT support resources on a 24/7/365 basis
  • One number for all tech support service, including escalation to Microsoft
  • Strict adherence to agreed upon SLAs
  • Deep technical knowledge base and expertise due to availability of certified engineers
  • Provision for remote accessing for resolution
  • Ticketing, tracking and disposition of all issues
  • Centralized support for Exchange Online, Lync Online
  • SharePoint Online & OneDrive

Azure Services

  • 24 x 7 Centralized Helpdesk Support Services
  • Tier 1 and Tier 2 Azure Tenant Support
  • Tier 3 Escalation Management through resolution
  • Remote Monitoring/Management of Infrastructure
  • Reporting & Ticket System

Office 365 Services

  • Create and manage user accounts
  • Assign and manage licenses
  • Address user password reset/change requests
  • Setup and manage user roles
  • Setting up additional email domains, as required
  • Manage DNS records for Office 365
  • Coordination with Microsoft for additional support
  • Generation of available reports on Office 365 portal